Refund Policy
Nextzen Limited
Last Updated: April 12, 2026
1. Overview
At Nextzen Limited, we strive to provide high-quality software and digital services to our customers. This Refund Policy outlines the terms and conditions regarding refunds for purchases made through our website or payment partners.
Our products primarily include digital software, SaaS platforms, automation tools, and related services.
2. Digital Product Policy
All products provided by Nextzen Limited are delivered digitally. Because digital products cannot be returned once access has been granted, refunds are generally not provided after successful delivery or activation.
3. Subscription Services
For subscription-based services:
- Customers may cancel their subscription at any time.
- Cancellation will stop future billing.
- Access to the service will remain active until the end of the current billing cycle.
- Partial refunds for unused time within a billing cycle are not normally provided.
4. Eligible Refund Situations
A refund may be issued under the following circumstances:
- Duplicate payment or accidental charge
- Technical issues that prevent the product from functioning and cannot be resolved by our support team
- Billing errors caused by our system
Refund requests must be submitted within 7 days of the transaction date.
5. Non-Refundable Services
The following services are non-refundable:
- Custom software development
- Implementation or setup services
- Consultation or training services
- Domain, hosting, or third-party services purchased on behalf of the customer
6. Refund Processing
If a refund is approved:
- Refunds will be processed through the original payment method.
- Processing time may take 5–10 business days, depending on the payment provider and bank policies.
7. Chargebacks
Customers are encouraged to contact us before initiating a chargeback. Unauthorized chargebacks may result in suspension or termination of services.
8. Contact Us
If you have questions about this Refund Policy or wish to request a refund, please contact us:
Nextzen Limited
Website: https://nextzen.net
Email: support@nextzen.net
We aim to respond to all requests within 2 business days.